Recordful Help
AI agents

Safety and troubleshooting

What AI agents can and cannot do with Recordful, how to revoke access, and fixes for common problems.

What your AI can and cannot do

  • Off until you turn it on, and off again with one switch in More → AI agents.
  • Local only. The server listens on 127.0.0.1, so other devices and web pages can't reach it. A recording leaves your computer only when it is uploaded to recordful.app (Pro).
  • One tab. Your AI acts only in the tab you handed it by clicking the Recordful icon.
  • Paired once per computer after you approve a matching 4-digit code. Only the official Recordful extension can connect by default.
  • No credentials. Uploads and transcripts use Recordful's own sign-in. Your AI never sees a token, and shouldn't ask you for one.
  • It asks first. Good agents show you their plan and ask before recording and before uploading. Tell yours to if it doesn't.
  • Changes need your yes. Renaming, changing who can watch, commenting, moving, creating folders and deleting all happen as you, so a good agent shows you the exact change first. Comments are public to everyone who can watch. Deleting needs the exact video named and an explicit confirmation, and can't be undone.
  • Test data only. Agents use test accounts and data. Sign in yourself on the tab first if a demo needs a real account.

Revoke access

  • In Recordful, More → AI agents → Paired AI apps → Forget.
  • Or from a terminal: npx -y recordful-mcp unpair --all.
  • Or turn the AI agents switch off.

Troubleshooting

ProblemFix
"Recordful isn't connected"Click the Recordful icon on the tab. Still nothing? Check More → AI agents is on
The AI shows a 4-digit codeCheck it matches Recordful's window, click Allow, tell the AI to continue
PERMISSIONS_NEEDEDRecordful needs one-time permission to record. In More → AI agents turn the switch off and on again and click Allow in Chrome's prompt (or press Start recording in Recordful once)
Recording won't startClick the Recordful icon on the exact tab to record, then retry
Recording waits foreverRecordful may be asking something: microphone access, or the screen picker in screen mode. Answer it. Tab and area modes need no picker
PRO_REQUIRED or NOT_SIGNED_INUploads and transcripts need a Recordful Pro account, signed in in Recordful. Recording works on every plan
BRIDGE_UNAVAILABLESomething other than recordful-mcp is using port 47823, or an older recordful-mcp is running. Update or close it
No Recordful tools in the AI appCheck node -v is 20.10 or newer, then restart the app. Until it restarts the AI can use the command line

Run npx -y recordful-mcp status to see the connection and pairing state.

Still stuck? Contact support.

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